At Manas Exclusives, we take utmost care in delivering high-quality sarees. However, if you receive a damaged or incorrect product, we are happy to assist you with an exchange. Please review our return and refund policy below.
Exchange Policy
An unboxing video is mandatory to process any exchange request. The video must be clear, unedited, and recorded from the beginning while opening the package.
Exchange is applicable only in case of a damaged product or wrong item received.
Customers must inform us about the issue within 24 hours of receiving the order by emailing manasexclusives@gmail.com or calling 8499983775.
The product must be unused, unwashed, and in its original packaging.
Refund Policy
We do not offer direct refunds for any returns.
If eligible for a refund, the amount will be adjusted in the next order placed with us.
Return Process
Share the unboxing video along with order details via email or WhatsApp.
Once verified, we will initiate the exchange process.
The customer may need to ship the product back if required. Return shipping costs will be communicated accordingly.
For any queries, feel free to reach out to us at manasexclusives@gmail.com or 8499983775.
We appreciate your trust in Manas Exclusives and are always here to ensure a seamless shopping experience! 💖